Roback Cloud

Terms of Service

1. Agreement to Terms

By creating an account, making a purchase, or using any server hosting services provided by Roback Cloud ("Services", "we", "our", "us"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, organization, or another legal entity, you represent that you have the authority to bind such entity to these terms. If you do not agree to these terms, you must not access or use our services.

2. Scope of Services

Roback Cloud provides high-performance computing resources, including Minecraft and general game server hosting, Virtual Private Servers (VPS), Dedicated Servers, and associated web panel/database utilities.

All physical server equipment is located in tier-III data center facilities in India. We reserve the right to modify, upgrade, or temporarily suspend hardware segments to preserve network integrity and hardware health.

3. Account Integrity & Security

To utilize our Services, you must register a customer account. You represent that all details provided during registration are accurate and complete. You are solely responsible for:

  • Maintaining the confidentiality of your credentials (including panel access tokens, SFTP logins, and database passwords).
  • All actions, modifications, billing changes, and console operations initiated under your account credentials.
  • Promptly notifying our support desk of any suspected security breaches or unauthorized use of your resources.

4. Acceptable Use Policy (AUP)

Our services must only be utilized for lawful gaming and development environments. We maintain a zero-tolerance policy against service abuse. The following activities are strictly prohibited and constitute grounds for immediate termination without a refund:

  • **Resource Abuse**: Running scripts or application threads that lock physical host CPU threads at 100% load continuously, causing disruption to neighboring client instances (noisy neighbor effect).
  • **Malicious Activities**: Launching or coordinating Distributed Denial of Service (DDoS) attacks, network scanning, port mapping, IP spoofing, or hosting Command & Control (C&C) botnet nodes.
  • **Mining**: Executing cryptocurrency miners (e.g., Monero, Bitcoin miners) on VPS or shared game cores.
  • **Content Violations**: Storing or distributing malware, unlicensed software, copyrighted assets without authorization, or illegal material.
  • **Network Manipulation**: Attempting to bypass network rate-limit firewalls, spoofing MAC addresses, or configuring unassigned ports on VPS interfaces.

5. Support, SLA, & Hardware Maintenance

We aim for a **99.9% network uptime** on our server nodes. Scheduled hardware maintenance (e.g., node reboots, operating system upgrades, storage swaps) is announced at least 24 hours in advance via our official Discord status channels.

Emergency maintenance may be executed without prior notice if critical hardware failure or severe network threat is detected. Roback Cloud is not liable for data loss or player downtime arising from unscheduled maintenance; users are advised to leverage our built-in automated Backups system to preserve data state.

6. Intellectual Property & Game Files

Roback Cloud claims no ownership over files, game worlds, mods, or database tables uploaded to your instances. You represent that you own or hold appropriate licenses for all files, binaries, or plugins executed on our platform.

7. Limitations of Liability & Indemnity

To the maximum extent permitted by law, Roback Cloud, its directors, employees, or datacenter partners shall not be held liable for any indirect, incidental, special, exemplary, or consequential damages (including loss of virtual items, databases, player counts, business revenue, or server uptime) arising out of the use or inability to use our services. You agree to defend, indemnify, and hold harmless Roback Cloud against any legal claims arising from your breach of these terms.